Frequently Asked Questions (FAQ)
Below are the answers the questions we are frequently asked. If you cannot find the answer to your question, please click here to contact us.
Where are you located?
We have three physical store locations.
Swallownest (South Sheffield - just off J31 of the M1, close to Handsworth, Crystal Peaks, Beighton and Rotherham)
Hillsborough (North Sheffield - close to the city centre, Sheffield Universities, Chapeltown)
Retford (Nottinghamshire - Close to Worksop)
How much does it cost?
The cost varies between models and type of repair. All our prices can be find on the site. Either click screen repair or other repair above, select your model and find the repair you need. Remember, if you need more than one repair on your device, you can get up to 50% discount off the 2nd, 3rd, 4th repair etc.
How long will it take?
Unlike most repair companies, we are extremely efficient at getting your phone back up and running. We can repair your phone in just 15 minutes, and this includes replacement screens! We know how it feels to be without your phone, so unlike our competitors who need a half a day and some a week, we will try and have you back up and running within 15 minutes!
Why choose us?
Not only are we extremely fast, we also have the best prices around. We are more than reasonable, and not only that, if you do find a cheaper quote, please provide us with the details and we will try our best to beat it! We are cheaper than online repair services, local shops in your area and we are also cheaper than large companies such as Timpson that charge double our prices, take much longer, and we provide a much more professional and attention to detail service. Unlike most other "repair" shops, we specialise in one thing and thats repairing phones and tablets ONLY, you won't find us selling groceries, cutting keys or cashing cheques. We are also cheaper than Apple on most repairs and again we are quicker, no waiting weeks for an appointment to tell you it can't be fixed, just pop it to us and we'll repair it there and then.
Will my data be secure and safe?
Yes. We have repaired thousands of Phones and have a strict policy which conforms to data protection which all Mobitech Group Limited staff abide by. We do recommend always keeping a back-up but most iPhones do this automatically to iCloud. After water damage, some devices may need to be restored depending on the amount of damage caused by the liquid. We will never access your phone other than to check settings and to see if the replacement part is functioning correctly, but we will never ask for your passcode unless we really need it. We will never view your data, take a back-up of your device or share your personal details with any other person/company.
How does it work?
You can either book online for a specific slot, or just pop in to any of our shops at a time to suit you. Collect your device 15 minutes later, make payment and you will be on your way, and those memories of having a broken phone will be completely forgotten!
Is there a warranty?
Yes. All repairs come with a 60 day warranty. There may be some exceptions with water damage repairs and board level component repairs depending on the level of damage
What if you cant repair my phone? Will I still be charged?
No. There is never a charge unless a successful repair is carried out. No fix, no fee!
Is it only Apple devices you repair?
No. We repair all makes and models of electronic devices. If we can source the part, we will do the repair. For a full list of prices please go to our main company website mobitech-sheffield.co.uk or contact us if you cannot find the model and we will be happy to quote you.
Can you unlock my device to use on a different network?
Yes. Please call us for a quote as the price and time it takes varies between networks.
Will the manufacturers warranty be void if you repair my device?
Yes, but accidental damage such as a broken screen, water damage, broken camera lens etc etc isn't covered by the warranty. Basically any issue caused by the user isn't covered under the manufacturer warranty. Apple's cost for these repairs to accidental damage is around £279, whereas we charge a fraction of that.
Are there any hidden costs?
No. The price you see is the price you pay. If your phone requires a second repair, for example you have smashed your screen but it also requires a new front camera, we will inform you of this before doing any repairs or charging you.
I'm not sure which model I have, how do I find out?
On the back of your Apple device at the bottom, there is a model number beginning with 'A' followed by 4 digits. Just Google this number and it will tell you which model it is. Alternatively, give us a call and we will be happy to let you know which model it is.
Does the price include VAT?
Yes, all prices quoted are inclusive of VAT at the current rate. You will receive a full VAT receipt following repair.